To get past this error, you’ll need to generate an app password for Microsoft Outlook. Instead, it says that “an encrypted connection to your mail server is not available.” This just isn’t true. Microsoft Outlook does a very poor job of handling this and informing you of the problem. If you see a “Problem Connecting to Server” error, there’s a good chance you’ve set up two-step verification for your email account. RELATED: What Is Two-Factor Authentication, and Why Do I Need It?
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How to Fix the “Problem Connecting to Server” Error if You have Two-Step Verification If you see a “Problem Connecting to Server” error and you’re sure you typed the correct password and email address, read below for the likely solution. Outlook will tell you the account was successfully configured and ready to use if you entered the details correctly. You should also enter your name in the “Your Name” box–this name will be sent attached to any outgoing emails you send from Microsoft Outlook.Īssuming you provided the correct login information, Microsoft Outlook should quickly establish the network connection, get the appropriate settings for your or address, and log on to the mail server. In the Add Account screen that appears, enter your email address and password in the “Email Address” and “Password” fields. Click the “Add Account” button under Account Information on the Info pane to start adding your email account.